About the Book


Customer service may not be the most important issue in the whole business of doing business, but it is an issue worth taking a closer look. Depending on how a company carries it out, exceptional customer service can help in keeping the business or even expand it.

In some cases, providing exceptional customer service can be the survival key.

Sophia Brooks recognizes this as a business issue and lays out the rules. In her book, Customer Service New Rules, she discusses six “Platinum” tenets that every business should operate by, as well as teach businesses on employee and customer management to ensure that the parties on both sides of a business transaction are happy and satisfied.

Brooks dishes out points on the qualities to look for when hiring employees, on how to “be exceptional”, on saying No, and the importance of a smile. As well, she goes into a simple yet excellent explanation on why the customer is NOT always right, and includes tips on handling burnout, stress and their causes for the employees.

Customer service is a strategy that every company should include on their goal charts, performance reviews and surveys. Whether you are a customer service veteran or a newbie in the business, let Sophia Brooks show you how to do it EXCEPTIONALLY.

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ISBN13 (TP) 978-1-4415-0889-8
ISBN13 (HB) 978-1-4415-0890-4